thebluehearts 營運本網站。本頁面旨在向您說明我們關於收集、處理、利用及保護從本網站使用者處所接收個人資料之政策。
我們僅將您的個人資料用於提供、改善本網站之服務、完成商品交易及提升顧客體驗。當您使用本網站，即表示您同意按照本政策收集並使用相關資訊。
一、 個人資料的收集與使用（Information Collection And Use）
在使用本網站期間，為了完成訂單處理、會員服務與顧客支援，我們可能會要求您提供某些可用於聯絡或識別您身份的個人身分識別資訊。
我們收集的個人資料可能包括但不限於：
基本識別資訊：姓名、會員帳號、聯絡電話、電子郵件地址。
配送與交易資訊：收件人姓名、配送地址、指定超商門市資訊、交易紀錄與消費明細。
金流與支付資訊：付款方式選擇、信用卡卡號後四碼（實際完整卡號由第三方金流平台直接處理與加密，我們不會儲存您的完整信用卡卡號）。
二、 日誌資料與技術數據（Log Data）
與許多網站營運商一樣，每當您造訪本網站時，我們都會收集您瀏覽器所傳送的資訊（以下簡稱「日誌資料」）。
此日誌資料可能包含以下資訊：
您裝置的網際網路協定位址（IP 位址）
瀏覽器類型與版本
您在本網站中所造訪的頁面與點擊紀錄
造訪的日期與時間、在這些頁面上停留的時間
其他相關統計與分析數據
三、 Cookie 與追蹤技術（Cookies）
Cookie 是包含少量數據的檔案，其中可能包含匿名唯一的識別碼。Cookie 會從網站傳送到您的瀏覽器並儲存在您的裝置中。
我們使用 Cookie 與類似追蹤技術來：
維持您的登入狀態與購物車商品紀錄。
記住您的個人偏好設定，提供個人化的瀏覽體驗。
收集網站流量數據，以優化官網功能與行銷推播。
您可以在瀏覽器設定中選擇拒絕所有 Cookie，或在傳送 Cookie 時發出提示。但若您不接受 Cookie，可能無法使用我們網站的部分功能（例如購物車與會員專區）。
四、 第三方服務與資料分享（Third-Party Services）
為了完成交易與提供服務，我們會在必要範圍內，將您的個人資料提供給信任的第三方合作夥伴：
金流服務商：如信用卡刷卡外包廠商、綠界/藍新金流等，用於處理付款驗證與防詐欺檢測。
物流與宅配業者：如黑貓宅急便、超商物流（7-11、全家等），用於完成商品配送與取貨通知。
系統與行銷分析夥伴：如官網架站平台（EasyStore / Shopline 等）、Google Analytics，用於維護網站穩定度與分析營運績效。
除上述服務必要之第三方、法律法令要求、或為維護公共利益/保護本網站與其他使用者權益外，我們絕不會將您的個人資料出售、出租或隨意提供給無關的第三方。
五、 資料安全防護（Data Security）
您個人資料的安全對我們非常重要。我們採用符合業界標準的安全防護措施（如 SSL 加密傳輸）來保護您傳輸的敏感資訊。
然而請注意，網際網路上的資料傳輸或電子儲存方式均無法保證 100% 絕對安全。我們將盡最大努力保護您的個人資料，但無法擔保其絕對安全性。
六、 個人資料權利（Your Rights）
依據台灣《個人資料保護法》，您就我們所持有之您的個人資料，享有以下權利：
查詢或請求閱覽。
請求製給複製本。
請求補充或更正。
請求停止收集、處理或利用。
請求刪除會員帳號與相關個人資料。
若您希望行使上述權利，或需修改個人資料，請直接透過電子郵件或官方客服與我們聯繫，我們將儘速處理。
七、 隱私權政策修訂（Changes To This Privacy Policy）
我們保留隨時更新或修改本隱私權政策的權利。修改後的政策將於發布至本網站時立即生效。建議您定期檢視本政策，以瞭解我們如何保護您的資訊。
八、 聯絡我們（Contact Us）
若您對本隱私權政策有任何疑問、建議或個人資料相關需求，請透過以下方式與我們聯繫：
品牌名稱：thebluehearts
客服信箱： theblueheart2021@gmail.com
官方聯絡管道：Instgram(@thebluehearts_official)
Privacy Policy
thebluehearts operates this website. This page informs you of our policies regarding the collection, use, processing, and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information solely for providing and improving the Site, processing orders, fulfilling deliveries, and enhancing your customer experience. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, process your purchase orders, and provide customer support.
Personally identifiable information may include, but is not limited to:
Basic Contact Information: Name, account username, phone number, and email address.
Shipping & Transaction Data: Recipient name, delivery address, designated convenience store pickup location, purchase history, and order details.
Payment & Billing Details: Payment method selection and the last four digits of your payment card (full credit card transactions are handled directly and securely by encrypted third-party payment gateways; we do not store your full card details).
2. Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as:
Your computer's or device's Internet Protocol ("IP") address
Browser type and version
The pages of our Site that you visit and click on
The time and date of your visit, and the time spent on those pages
Other relevant diagnostic and statistical data
3. Cookies and Tracking Technologies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use cookies and similar tracking technologies to:
Maintain your login status and shopping cart contents.
Remember your preferences to deliver a customized browsing experience.
Collect aggregated site traffic data to optimize website functionality and marketing activities.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site (such as maintaining items in your cart or accessing your member account).
4. Third-Party Services & Data Sharing
To successfully process your orders and provide our services, we may share your necessary personal information with trusted third-party partners, including:
Payment Gateways: Third-party financial institutions and payment service providers for payment processing and fraud detection.
Logistics & Carriers: Courier services and logistics partners (e.g., home delivery services, convenience store pickup networks) to handle package shipment and delivery notifications.
Platform & Analytics Providers: E-commerce platform providers (e.g., EasyStore, Shopline) and analytical tools (e.g., Google Analytics) to maintain site performance and evaluate business operation.
Except for the necessary service providers mentioned above, legal requirements, or to protect the rights and safety of the Site and other users, we will never sell, rent, or unauthorizedly disclose your personal information to third parties.
5. Data Security
The security of your Personal Information is very important to us. We implement industry-standard security measures (such as SSL encryption technology) to protect your sensitive data during transmission.
However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Your Personal Data Rights
In accordance with applicable personal data protection laws (including Taiwan's Personal Data Protection Act), you hold the following rights regarding the personal information we hold about you:
The right to inquire or request access to your data.
The right to request a copy of your personal data.
The right to request supplementation or correction.
The right to request the cessation of collection, processing, or use of your data.
The right to request the deletion of your account and associated personal data.
If you wish to exercise any of these rights or update your information, please contact us directly via email or our official customer support channels.
7. Changes To This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Site. Your continued use of the Service after we post any modifications will constitute your acknowledgment and acceptance of the modified Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Brand Name: thebluehearts
Customer Support Email : theblueheart2021@gmail.com
Official Contact Channel : Instgram(@thebluehearts_official)